The term “unified communications” refers to the fact that all of a business’s internal and external communications are unified under a single system. For example, instead of having several employees dial a phone number to make calls, which can be time consuming, using VoIP services, a single number can be dialed from a PC to make calls around the office. This simplifies communications in many ways.
There are two types of VoIP business services: general-based and specialized. General-based systems are sold as home or business phones. They allow you to make local, STD or ISD-less calls, as well as international calls. For example, you can make calls to a traditional PSTN phone system or to a cell phone. General-based phone systems are usually offered at affordable rates.
Specialized VoIP business services is an entirely different creature.
These are the systems that you will find installed in commercial and government facilities such as call centers. Most of the advanced services include automated call distribution and attendant assistance. Advanced phone systems usually require an internet connection, so you will have to have one to use the system. This connection could be either through a public switched telephone network (PSTN) or a private iSCSI connection.
Some VoIP services provide additional features.
One of these is video calling. A VoIP system allows you to send video sound files such as videos, audio tracks and files from your computer to another computer. Video calling is actually quite inexpensive. Businesses that make use of VoIP business services may want to consider buying video calling features separately from their basic phone service.
Another feature of some VoIP services allow the sending and receiving of voice mail messages. These are the kinds of communications that occur with your regular voice mail box. Some services also allow you to receive faxes, instant messages and e-mails. Such a feature will obviously be available only to businesses that use VoIP for all of their communications.
There are some specializations in VoIP, which take analog voice data and convert it into digital format. These communications are termed as hybrid communications. Analog voice data is transformed into digital format by means of this conversion. One such type of VoIP service is known as SIP. This stands for Session Initiation Protocol. SIP enables voice communications over the Internet using IP packets.
SIP is mostly used for business communication. VoIP technology is also used for enabling audio conferencing. It is an ideal solution for many businesses that require smooth calls made by their employees. For small businesses, VoIP has also become a great solution for making local and long distance calls. Call forwarding and call routing are other features of VoIP that help business users to manage their VoIP systems in a more efficient manner.
- A VoIP phone system may be integrated with a traditional analog telephone system.
- If you have an existing phone system, all you need to do is provide your IP phone number and VoIP service provider and you will be able to make VoIP calls using your traditional analog system.
- However, if you are looking for a completely new phone system, you should consider purchasing a VoIP phone system that will allow you to connect your phone system to your VoIP service provider’s Internet server.
- With a VoIP phone system that works with your existing telephone system, you will be able to receive or make VoIP calls even when you are on the road or have an unsecured wireless connection.